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    Dermalab

    Privacy Policy

    Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

    1. Introduction

    Dermalab ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website (laserlightskinclinic.co.uk).

    We are registered at 125 Becontree Avenue, Dagenham RM8 2UJ, and we are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. Information We Collect

    Our AI skin scan is provided by Dermis. Selfies taken in the scan are processed by Dermis. Read Dermis's Biometric AI Notice.

    We may collect and process the following types of personal data:

    Personal Identification Information:

    •Full name, email address, phone number

    •Date of birth and gender

    •Address and postcode

    Health & Medical Information:

    •Medical history relevant to treatments

    •Skin type, allergies, and sensitivities

    •Before/after photographs (with consent)

    •Treatment records and consultation notes

    Technical Data:

    •IP address and browser type

    •Device information

    •Website usage data through cookies

    Financial Information:

    •Payment card details (processed securely via third-party providers)

    •Transaction history

    3. How We Use Your Information

    We use your personal data for the following purposes:

    Service Delivery:

    •Booking and managing appointments

    •Providing personalized treatments

    •Sending appointment reminders

    •Maintaining accurate treatment records

    Legal & Safety Requirements:

    •Complying with healthcare regulations

    •Insurance and liability purposes

    •Responding to legal requests

    Marketing (with consent):

    •Sending promotional offers and newsletters

    •Informing you about new services

    •Requesting feedback and reviews

    Business Operations:

    •Processing payments

    •Improving our services

    •Training and quality assurance

    4. Data Sharing & Security

    We may share your data with:

    •Healthcare professionals involved in your treatment

    •Payment processors (Stripe, PayPal)

    •Booking platforms (Phorest)

    •IT and hosting service providers

    •Legal authorities when required by law

    We will NEVER:

    •Sell your personal data to third parties

    •Share your health information without consent (except as legally required)

    Security Measures:

    •SSL encryption on all data transmissions

    •Secure, password-protected systems

    •Regular security audits

    •Staff training on data protection

    •Physical security at our clinic

    5. Your Rights Under UK GDPR

    Under UK data protection law, you have the right to:

    •Access – Request a copy of your personal data

    •Rectification – Request correction of inaccurate data

    •Erasure – Request deletion of your data ("right to be forgotten")

    •Restriction – Request we limit how we use your data

    •Portability – Receive your data in a structured format

    •Object – Object to processing for marketing purposes

    •Withdraw Consent – Withdraw consent at any time

    To exercise any of these rights, contact us at info@laserlightskinclinic.co.uk or call 07949 501 777.

    You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    6. Cookies

    Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

    Types of cookies we use:

    •Essential cookies – Required for the website to function

    •Analytics cookies – Help us understand how visitors use our site

    •Marketing cookies – Used to deliver relevant advertisements

    You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

    For more details, see our cookie consent banner when you first visit our website.

    7. Data Retention

    We retain your personal data only for as long as necessary:

    •Treatment records: 8 years from your last treatment (as required for medical records)

    •Marketing preferences: Until you unsubscribe

    •Website analytics: 26 months

    •Financial records: 7 years (legal requirement)

    After these periods, your data will be securely deleted or anonymized.

    8. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

    Dermalab

    125 Becontree Avenue

    Dagenham, RM8 2UJ

    **Phone:** 07949 501 777

    **Email:** info@laserlightskinclinic.co.uk

    **Last Updated:** January 2025

    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

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