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    Dermalab

    Terms & Conditions

    Please read these terms carefully before booking appointments or purchasing services from our clinic.

    1. Introduction & Agreement

    Welcome to Dermalab. By booking an appointment, purchasing products, or using our website, you agree to be bound by these Terms and Conditions.

    These terms apply to all services provided at our clinic located at 125 Becontree Avenue, Dagenham RM8 2UJ.

    If you do not agree with any part of these terms, please do not use our services.

    2. Booking & Appointments

    Booking:

    •Appointments can be booked online via Phorest, by phone, or in person

    •A valid email address and phone number are required

    •Some treatments may require a deposit at the time of booking

    Cancellations & Rescheduling:

    •Please provide at least 24 hours' notice for cancellations

    •Late cancellations (less than 24 hours) may incur a fee of up to 50% of the treatment cost

    •No-shows will be charged the full treatment price

    •We reserve the right to cancel appointments if clients repeatedly miss appointments

    Late Arrivals:

    •If you arrive late, we will do our best to accommodate you

    •However, your treatment time may be shortened to avoid delays for other clients

    •If you are more than 15 minutes late, your appointment may need to be rescheduled

    3. Payments & Refunds

    Payment Methods:

    •We accept cash, all major credit/debit cards, and contactless payments

    •Payment is due immediately upon completion of treatment

    •Course packages must be paid in full at the time of purchase

    Refund Policy:

    •Treatment packages are non-refundable but may be transferable (subject to approval)

    •Individual treatments are non-refundable once performed

    •Product returns are accepted within 14 days if unopened and in original packaging

    •Gift vouchers are non-refundable but can be transferred

    Pricing:

    •All prices are displayed including VAT where applicable

    •We reserve the right to change prices without prior notice

    •Promotional offers cannot be combined unless stated otherwise

    4. Client Responsibilities

    To ensure safe and effective treatments, you agree to:

    Pre-Treatment:

    •Provide accurate and complete medical history

    •Disclose all medications, allergies, and health conditions

    •Follow pre-treatment instructions (e.g., shaving before laser, avoiding sun exposure)

    •Arrive on time for your appointment

    Post-Treatment:

    •Follow all aftercare instructions provided by our practitioners

    •Avoid sun exposure and use SPF as directed

    •Contact us immediately if you experience any adverse reactions

    •Attend all recommended follow-up appointments

    Honesty:

    •Failure to disclose relevant medical information may result in treatment refusal

    •We are not liable for complications arising from undisclosed conditions

    5. Treatment Risks & Consent

    Consultation:

    •A consultation is required before most treatments

    •During consultation, we will assess your suitability for treatment

    •We may refuse treatment if we believe it is not in your best interest

    Informed Consent:

    •You will be asked to sign a consent form before treatment

    •This form explains the procedure, expected results, and potential risks

    •By signing, you confirm you understand and accept these risks

    Results:

    •Results vary between individuals

    •We cannot guarantee specific outcomes

    •Multiple sessions may be required to achieve desired results

    •Before and after photographs may be taken for your records

    6. Limitation of Liability

    Our Liability:

    •We carry full professional indemnity insurance

    •Our liability is limited to the cost of the treatment provided

    •We are not liable for any indirect, consequential, or incidental damages

    Exclusions:

    •We are not liable for adverse reactions due to undisclosed medical conditions

    •We are not liable for results not meeting unrealistic expectations

    •We are not liable for post-treatment complications due to non-compliance with aftercare

    Complaints:

    •If you are dissatisfied with any aspect of our service, please contact us within 48 hours

    •We will investigate and respond to all complaints within 14 days

    •Contact: info@laserlightskinclinic.co.uk or 07949 501 777

    7. Privacy & Data Protection

    Your personal data is processed in accordance with our Privacy Policy and UK GDPR requirements.

    Key Points:

    •We collect only necessary information to provide our services

    •Your medical records are kept confidential and secure

    •We do not share your data with third parties without consent (except as legally required)

    •You have the right to access, correct, or delete your personal data

    For full details, please read our Privacy Policy at laserlightskinclinic.co.uk/privacy-policy

    8. Intellectual Property

    Website Content:

    •All content on our website is owned by Dermalab

    •This includes text, images, logos, and design elements

    •You may not copy, reproduce, or distribute our content without permission

    Photographs:

    •Before/after photographs taken with your consent may be used for training and marketing

    •Your identity will not be revealed without explicit consent

    •You may withdraw consent for photograph use at any time

    9. Contact Information

    For questions about these Terms and Conditions, please contact us:

    Dermalab

    125 Becontree Avenue

    Dagenham, RM8 2UJ

    **Phone:** 07949 501 777

    **Email:** info@laserlightskinclinic.co.uk

    Opening Hours:

    Monday - Friday: 10:00 AM - 7:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Sunday: Closed

    **Last Updated:** January 2025

    We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.

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